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WE ARE OPEN | COVID-19 Update from Northwest Dental Group

Dear valued patient:

At Northwest Dental Group, I want to assure you that our office has even further heightened our already rigid sterilization safeguards and office cleaning standards to minimize the possibility of transmission to our outstanding team…or to you, our valued patient. We have always far exceeded all standards for sterilization and patient care.

Our first priority is always the health and well-being of our patients and team. And that is a priority we take extremely seriously.

In an effort to support national efforts to fight the COVID- 19 pandemic, our practice is taking the following steps to help assure your health and well-being and that of our community:

  • We are following directives from the Centers for Disease Control and Prevention (CDC) as a way to limit patient and staff exposure to this virus.
  • Your health, and the health of our dedicated staff, matters to us, so going forward we will suspend all non-emergency care.
  • Patients will be seen only for urgent and emergency dental needs.

If you are already scheduled for an urgent issue, we will contact you the day before your appointment to discuss your health status, health screening protocols and confirm whether the appointment should be kept. Of course, please call us right away if you have a dental emergency or need immediate care.

The safety and well-being of our patients continues to be our primary concern. We will continue to monitor the status of COVID-19 nationally and within our community and keep you up-to-date regarding our plans to reopen for business as usual.

I urge you to contact us if you have any questions or concerns. We can be reached by phone at 507-289-3921 and will respond as soon as we can.

Sincerely,
Katie Post, D.D.S.
Northwest Dental Group

Read Our Great Patient Testimonials in Rochester

Our patients have lots of good things to say about Northwest Dental Group! They like:

  • Our compassionate Rochester and Byron dentists
  • Our caring, dedicated team
  • Our full range of dental services, from your child’s first dentist visit to dental implants
  • Our personalized care for every member of the family
  • Our advanced dental technology
  • Our extended hours at all of our locations

Whether you faithfully see the dentist every six months or you haven’t been to the dentist for a long time, you’ll get wonderful care at Northwest Dental Group.

Check out some of our Rochester patient testimonials, then call one of our locations to make an appointment for your family.

Hear What Our Patients Are Saying

Ryna B Read Transcript
Ryna B

When you visit Northwest Dental, you can expect to be greeted with a smile at the door. There's always coffee and water and chocolate chip cookies, so that's a benefit. They will get you back into the chair quickly. You will not have a long wait. They are very thorough in asking you on your first visit kind of your experience, to know if you have anxiety about going to the dentist. I feel like they treat you appropriately according to what you have told them, but they are always willing to listen to you, and I always leave with a smile on my face.

Alyson Kraft Read Transcript
Alyson Kraft

I like Northwest Dental because it’s friendly and the first time I came here they started a conversation and really made me feel at home. I think they are really interested in what you want to do with your smile and where you want to go with it. With my dental work, they really made sure it was exactly what I wanted, whether it was preventative or actual care for my teeth. I think they explain a lot of things, especially with their oral rinses. For Listerine they mentioned that you are looking for the three or four key ingredients that are on the back of the Listerine whereas all the other products don’t have it. So providing information is really helpful.

Anita Smith Read Transcript
Anita Smith

Dr. Sperling is a very personable young man. He is very, very efficient yet he has time to ask you how you are and what’s new and he also is accommodating because he is able to look and see what I need and to tell me in advance so financially I am prepared for things like that. I had to have my front three teeth ground down and then they made caps for them because I had fallen a couple of times and they were chipped and they were discolored so what they did was give me the temporaries until the caps were made and they look wonderful. I think Dr. Sperling was pleased with what the lab did too.

Anna Peikert Read Transcript
Anna Peikert

Dr. Post is really nice and really gentle. They let me sit in the chair and they don’t hurt me at all. My favorite part about coming to the dentist is learning how to brush my teeth. I think this is a place other kids would like too.

Bill Taylor Read Transcript
Bill Taylor

When I came to Minnesota back in 1962, my teeth weren’t in too good a shape. I had fallen out of a cherry tree and busted my two front teeth, the corners were gone, and back in those days they just kind of added a little gold in the corners and that wasn’t very nice looking. If there was anything that needed to be done in my front teeth, that was what they recommended and I always went along with them and it always turned out good. If you are having a problem that is causing you a lot of pain or discomfort, they really work hard at getting you in right away. That itself is an important thing because if you have a toothache, you don’t like to wait around two or three days.

Brooke Thatcher Read Transcript
Brooke Thatcher

Well, I hadn't been to the dentist and quite a few years. And I was having some really bad tooth pain. I called in the afternoon, I had already had an appointment set up to be seen for it, but I was getting some excruciating pain. So I called in the afternoon and I was able to get in right away in the morning. And they pulled it in pretty quick and easy. They just kind of talked about what was going on and how it was inflamed and that they were just going to numb me up and remove it and it took 15 minutes, you know, total so it was Yeah, I was nervous, but I didn't feel anything and there really wasn't any pain. So Northwest dental is very helpful. They're very reassuring. They're very kind. I'm really happy with my service here. If anybody ever comes to me and talks about their tooth pain, I would always recommend Northwest dental

Chelsea Schmit Read Transcript
Chelsea Schmit

I love coming to Northwest Dental Group because the doctors are all so friendly and the staff. I love their flexible hours. They're open on Saturdays also which is really nice. So I always come in every six months and Dr. Post always comes in for my exam. She's very thorough and explains everything that's going on. I've signed up for the whitening program here and it's every six months when you come in you get another free tube of the whitening and then you can touch up then always have nice white teeth. So that's super nice. I love that. They even have little treats cookies on your way out. You can grab a cookie and some coffee to go I would probably recommend the nice hours and how it's flexible to get in. You can get in the next day if you need to. Also just how friendly and welcoming they make you feel. You know, it's not always the most fun to come to the dentist so they make you feel welcomed and have a little bit of fun.

Elizabeth Wilke Read Transcript
Elizabeth Wilke

Dr. Sperling is very nice. He is good with conversation and keeping you relaxed. He is probably one of the most knowledgeable doctors I’ve ever seen. Just keeping you comfortable but still kind of making sure you know what’s going on with your teeth and keeping you healthy. I used to be kind of nervous because I didn’t keep up with my hygiene but they kind of got me on track and got me on a good routine so I’m not really as nervous any more about pain or the flossing part even. All the doctors are really good here. It doesn’t matter who you get, you’re going to get a great doctor. It is a very friendly environment, very welcoming staff. Everybody tries to make you as comfortable as possible and just overall above and beyond customer service really.

Jade Gehrking Read Transcript
Jade Gehrking

I work two jobs right now and I'm always looking for that time to slide in and get a slot kind of a deal. So they accommodate me with that. In the past I haven't been a huge floss proponent I guess you'd say just for the fact that it takes time and it doesn't feel very comfortable but they definitely showed me the importance of flossing and then as being a busy person, and you always try to put off being going to the dentist and whatnot. This is the place to go just for the fact that you can come in anytime. They're very friendly and they do a great job.

Kasey Merrissey Read Transcript
Kasey Merrissey

They make me comfortable the by like telling me like what's going to happen. Since like I kinda got used to it. I'm kind of comfortable but today something, something different happened. So I was a little scared but it's pretty fun and it tickles a lot too.

Katie Barnard Read Transcript
Katie Barnard

I love how they make you feel comfortable. I brought my three year old in here and they made her feel extremely comfortable with her first experience. They're great with kids and they just made her feel really at home. I enjoy coming here because I have dental anxiety, and they explain everything that they're doing. I think just the way that they are with children, the way that they get down to that level and relate to the child under the understanding that the child is probably going to be scared and everything like that. I remember being a kid, I hated going to the dentist and I wasn't really talked to like a child I was talked to like an adult and I think that's what kind of started my dental anxiety. And when I brought my daughter here, that did not happen. They talk to her like a three year old, and they explained everything and they let her you know, play and like look at all the tools and and everything like that. And that never happened for me as a kid. So I think that making them use to the tools that they're going to use and letting them squirt the water of the little water gun makes it more fun for the kids and everything like that. And the fact that she wants to come back she loved the doctor that she saw that she wants to come back. And now even with my daughter, I couldn't get her to floss beforehand and now she flosses by herself with the little flossers. So just how they relate to the kids and everything like that makes it like it made my daughter wants to brush her teeth and wants to floss. And it was just how they related to her. And so, like my friends with young kids in Rochester, Minnesota, I highly recommend that they come here.

Linda Seime Read Transcript
Linda Seime

I think because they're so upfront with what's going to happen so that your are always prepared for the next thing that will, you'll hear or feel. It really helps you feel like you're in control. I think their way of educating you is a nonjudgmental, helpful. Let's see what we can do to keep this going. I had one spot before the crown came in that just continually I couldn't quite keep it clean. And that's what eventually got that tooth, but I knew that was in the future for me. And, you know, when they do the measurements, you go, yeah, that's a four but you know, you really, you're doing the best you can. So I mean, it's a very supportive environment with helping you be proactive with your own teeth.

Margaret Fenlon Read Transcript
Margaret Fenlon

They care about their patients. They want to make sure that appointments fit in your schedule. They want to make sure that you are comfortable. They promote good dental hygiene and they explain the good practices that you should use at home. I don’t have a lot of problems with my teeth but they give me a lot of hints on how to continue to take care of them and I did actually have to have a crown once. That was kind of traumatic for me because I don’t have a lot of problems but they were very good about the whole procedure and taking care of me while I was actually sitting in the chair. I was more afraid of the noise so they had headphones for me so I didn’t have to hear everything and that was actually better that I could listen to music. So that was great.

Mitchell Stevenson Read Transcript
Mitchell Stevenson

I've had some dental issues that are not your run of the mill, because I've kind of delayed care for a number of years dealt with a divorce and some other things and just kind of. So when I decided I needed to really get serious about dental care again, I chose a new place. Because I hadn't been really happy with one of the other dentists that I used. They were extremely friendly. And they didn't miss a chance to, to talk with me one on one to say, do you understand? Is this what you want? Do you understand what's going on? But the other thing that was great about this at going through a divorce number of years ago, and you know, sometimes divorce can put you in some financial strains.

What was great was they're willing to work out a payment plan. So and that sometimes will make someone not want to go do things, but they're very open to payment plans, a plan that would fit me and I'm so much better than it was a few months ago. And what I'm really looking forward to is when I finish the complete smile. So we looked at some different options between either bridge or crowns, or dentures. But what's great about it is that we're still open as we go, the plan may change. But first of all, I can already tell a big difference. The first thing they did was fix a crack that I'd had, you know, and it's the first thing people see, of course, is your smile, but it's certainly if it's one of your front.

So right away, and they fixed it. I had the other dentist that I had, I'd had the same problem on the other side. It was $300, these guys fixed for $78.
So it was an amazing difference right there. So they've started around that they've started me on a great hygiene and daily daily regimen that I need to do. So that was beginning. But what's great about it is that I could feel I could feel my smile from the back and that you know what, this is in my power. This is a group that I can work with, to get back the smile that I miss.

Monica Fenlon Read Transcript
Monica Fenlon

Well, I really like it because the staff are always nice, my hygienists. I've heard that some people get really strong-armed one and it just really hurts but it never hurts for me. Well, the staff is super nice. They always ask your name. They're just really open and like some people are scared to go to the dentist but I've never really been scared to go to the dentist and I think it's partly because like, okay.

Rick Seimec Read Transcript
Rick Seimec

Dr. Post is engaging. She's got a sense of humor that meshes beautifully with mine. I trust her completely. She's got a great eye. I have beautiful crowns because of her eye and who she uses for the finishing up with the crowns. My experience with having crowns if you can say that that's pleasurable, pleasurable, it's it's been pleasurable for me, and it's the staff and it's the quality and care that I get. I have several crowns in my mouth closer to the front if you cannot possibly discern. They are crowns it probably look a little better than my my natural teeth. But I would say that this is about as close to painless dentistry as I've ever experienced. It's hard to enjoy coming in for a crown, but this practice makes it about as enjoyable as you can.

Sandra Bisig Read Transcript
Sandra Bisig

I had noticed over the years that my bottom teeth, which were always rather crooked, had begun to protrude, and they were knocking on my top teeth, causing sometimes small breakage on the bottom teeth, and were. So I talked to Katie about the Invisalign, and she felt it would be helpful to stop that problem. And then I would also have very straight bottom teeth along with straight top teeth. So it was quite comfortable. I've heard traditional braces or not, no rubber bands involved. You can take them out and brush your teeth, and you you look fairly normal. In other words, if you if I didn't know you, you would not know that I was wearing Invisalign to straighten my teeth. Whereas regular braces, they're quite obvious. I think the way it's helped me most is that I don't experience any more breakage on my bottom teeth. It's you know, it's hard to say enough about being able to come here. My sister used to come here for many, many years. Dr. Sperling was amazing to her helped her in so many ways with her teeth. They care about their patients. It's – It feels like home.

Shirin Jeevan Read Transcript
Shirin Jeevan

Dr. Xiaodan, she was very friendly when she came in. And we had to, like fill out these forms. And so she kind of went over like all the little details with me, which I thought were nice. And she didn't like, overlook anything. And if I had any concerns, she would help me out with it. And so I think she focused on the details, which I really liked. It's not very like nerve-wracking to come here because when you think of the dentist, you're like, oh, they're gonna drill my teeth and a lot of people are like, have fear, like going to the dentist and all that but I think you're just they're really friendly and it's like a positive atmosphere people want to come to.

Ryna B Read Transcript
Ryna B

I chose Northwest Dental Group because I had Dr. Post's kids in class, and so I got to know her through that and just had a very comfortable relationship with her. We were unhappy with our previous dental pediatrician, and so I just moved my kids over to Northwest Dental first, and then my husband and I followed shortly after.

We all love her. My husband hates going to the dentist, and he is comfortable with Dr. … I mean he still hates going, but it's not as bad when he knows he's going to see Dr. Post, and she's very calming for him. Because I had her kids in class, I have a different relationship with her, so we're like laughing and talking and catching up on life, and she's just so personable and remembers details when my kids come in to see her that just make them feel more comfortable at the dentist.

The process at Northwest Dental was so smooth for my kids. Neither one of them mind going to the dentist. It's just kind of a routine thing that they know they have to do every six months. Both of them have had to have fillings put in, and it's just, they don't dread going to the dentist. And that's what I wanted for my kids, was the dentist to be a positive experience, because they'll be going to the dentist for many years to come.

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